What is the National Single Window System?

The National Single Window System (NSWS) is a digital platform for guidance of investors to identify and to apply for approvals as per their business requirements. The platform is built to serve as an advisory tool to identify approvals based on user input and is to be used for guidance purpose only. 

Why was the National Single Window System introduced and what are the objectives of launching the portal?

The National Single Window System as a concept has been introduced to ease the process of applying for regulatory approvals and registrations in India through a single location with an objective as below:-
1) To establish a single-window mechanism by integrating the services provided by various Central Ministries, Departments, and State Governments
2) To provide a one-stop-shop for procuring pre-establishment and pre-operation approvals and permits required to establish a business in India
3) To provide efficient, convenient, transparent, and integrated electronic service to investors, industries, and businesses
4) To provide a uniform and seamless experience to the business user

What is the aim of introducing the National Single Window System?

The aim of the National Single Window System (NSWS) is to serve as a digital platform that acts as a guide for investors to identify and to apply for approvals as per their business requirements.

How does the National Single Window System operate?

The National Single Window System brings together several State Governments, Central Ministries, and Departments onto one platform and provides a one-stop solution to investors to apply for approvals and registrations required during the pre-establishment and pre-operation stages of setting up a business in India.

What is the role of Invest India in the National Single Window System?

Invest India, under the guidance of the Department for Promotion of Industry and Internal Trade (DPIIT), manages the National Single Window System project and is involved in conceptualizing and designing the portal, onboarding of the various Ministries and States, maintaining the portal, and monitoring the performance of the portal.

Where can I find contact details for DPIIT?

The "Who's Who" section on the Department for Promotion of Industry and Internal Trade (DPIIT) lists the contact details of DPIIT officials. Please visit (https://dipp.gov.in/about-us/who-is-who).

What are the services that are offered by the National Single Window System?

Services that can be availed through the National Single Window System are as follows and not limited to: 

  1. Identification of requisite pre-establishment and pre-operation approvals/ registrations for setting up a business unit in India 
  2. Application of suggested approval/ registration
  3. Digital repository for storing documents related to approvals/ registration
  4. Payment of processing fees to issue any approval/ registration
  5. Post application, tracking and status update on applications submitted

How many Ministries, Departments and State systems are integrated with the National Single Window System and which are those Ministries/ Departments/ States?

The Know Your Approvals (KYA) module supports information across 32 Central Departments and 14 States. A list of participating ministries and states can be seen on the NSWS homepage. Currently, the portal hosts applications for approvals from 19 Central Ministries/ Departments and 11 State Governments. 

 

What type of approvals can be applied for on the National Single Window System?

Pre-establishment and pre-operation approvals required for a business unit, provided by the on-boarded Ministries/ Departments/ States can be applied for, through the portal.

What is an approval?

For the purpose of the National Single Window System, approvals refer to any regulatory approvals/ registrations/ permits required to commence business operations in India.

Do I need to register on the National Single Window System before applying for any service?

Yes, a business user/ investor has to register on the National Single Window System by clicking on "Register" before applying for any service from the portal. The user requires an email ID to register, however, the mobile number is optional.

What should I do if the desired state is not listed on the National Single Window System ?

Currently, the National Single Window System (NSWS) provides approvals pertaining to 10 States. The approval the applicant is looking for may currently not be part of the approvals and registrations provided by the NSWS.

The participating States include: Andhra Pradesh, Goa, Gujarat, Himachal Pradesh, Karnataka, Odisha, Punjab, Telangana, Uttarakhand and Uttar Pradesh.

Who is the final approving authority for grant of applied approvals?

The final authority of issuing approvals lies with respective Ministries and Departments as per the defined processes and requirements. Please see approval "Details" for issuing authority details. 

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What are the system requirements for running the National Single Window System?

The National Single Window System works well on systems with Windows XP or higher installed. For MAC users, please ensure that you have OS X 10.9 or higher with latest updates.

The platform requires a minimum screen size of 976px wide, but we recommend using 1024px or higher

Which web browser is best suited for using the National Single Window System?

The National Single Window System works best Microsoft Internet Explorer 9 and above/ Google Chrome/ Mozilla Firefox / Apple Safari.

Who can register as a user on the National Single Window System?

The National Single Window System is designed and built for both foreign and domestic investors/ entrepreneurs of any sector, scale and size.

Is there a change in the existing process followed by Ministries/ Department after the introduction of the National Single Window System?

No, the National Single Window System does not re-engineer/ change the existing processes/ procedures followed by the respective Ministries for grant of any approval.

The National Single Window System is a single-window mechanism wherein the services provided by various Central Ministries, Departments, and selective State Governments have been integrated to provide a uniform and seamless experience to the investor.

How does this platform help me identify the approvals required by my business entity?

Know Your Approval (KYA) is a user-friendly tool to help you identify the Central and State Government approvals required. This service uses an intelligent questionnaire to capture information about your proposed business activities and identifies an indicative list of relevant approvals that may be required to set up your business in India. It may be noted that the list of approvals indicated by this module is based on user input and shall be used for guidance purposes only.

Which documents can be stored in the "Documents" folder on the user dashboard?

A document repository service is available for every investor registering on the portal. "Document" folder can be used to upload and store documents like identity proof, certificates, approvals etc. required for business approvals.

The user can upload documents while filing up the application form, and they automatically get stored in the "document" folder.

Why is Digital Signature Certificate (DSC) required?

A Digital Signature Certificate authenticates your identity electronically. It also provides you with a high level of security for your online transactions by ensuring absolute privacy of the information exchanged using a Digital Signature Certificate.

Are PAN and Aadhar details mandatory for filling the Common Registration Form?

Only PAN details are mandatory for filling up the Common Registration Form.

In which file format should I submit the required documents?

The document format and size, which can be uploaded vary from application to application. Please refer to the attachment sections of each form for detailed instructions.

Where can I view my uploaded documents and how can I download the uploaded documents if required?

The investor will be able to see a copy of all the uploaded documents (uploaded for the applications) together under the Documents module.

This will be the document repository for the Investor, and they will be able to view and download any of them if needed.

Is it mandatory to attach soft copies of required documents with online forms?

Softcopies of all mandatory documents mentioned in the online form should be attached during the application process under the NSWS portal.

Will my application be rejected if I miss out on submitting the requested documents/ information?

Application approval/ rejection procedure is defined by the the respective Ministry/ Department. In case of incomplete information/ documents the department/ ministry will reach out to the applicant directly.

Where can I get the history of all my payments?

Functionality not available currently.

What information can I find under "All Approvals"?

The "All Approvals" section has an exhaustive list of all the approvals and registrations that can be applied for from the portal (segregated by Ministries and Department). The investor may go to the "All Approvals" section, search for the required approvals and apply for them.

Do I need to register on respective State Single Window Portal also for availing services under the National Single Window System?

No, a user does not need to register separately on the respective State Single Window portal to avail services under the National Single Window System.

Can a user apply for multiple approvals in one go?

Yes, a registered user can apply for multiple approvals at a time subject to the fulfillment of necessary information required, correct documents uploaded, and criteria as defined by respective the Central Ministry, Department, and State Government, for obtaining each approval.

Do I require digital signature to submit the application?

Yes, a digital signature is required for specific type of approvals. The approval which require digital signature will ask for providing the same at the time of submission of the form.

Can I provide two mobile numbers in the registration form?

No, we currently require users to register with a single mobile number.

What is a pre-operation approval?

Any approval required to begin business operations fall under the category of pre-operation approvals.

What is a pre-establishment approval?

Any approval required to set up a business establishment falls under the category of pre-establishment approvals.

Does the National Single Window System issue/ approve/ grant any approvals?

The National Single Window System (NSWS) is a digital platform that brings together all pre-operation and pre-establishment approvals, related to setting up a business activity, given by Central and State governments onto a single platform. The final decision to grant the approval lies with the Ministry / Department / State. NSWS does not issue any approvals. 

What is the process of obtaining regulatory approvals and compliances through the National Single Window System?

An investor is required to register on the National Single Window System (NSWS) using their email ID and mobile number. Once they complete the registration process, they can apply for pre-establishment and pre-operation approvals given by the Ministries/ Departments/ States that are part of the NSWS. 

Once the user has successfully submitted the application, the same is forwarded to the systems of the concerned Ministry/ Department/ State. The Ministry/ Department/ State then follows its internal system to process the application.

The NSWS does not charge any fee for user registration. However, any fee/ charges required by the Ministry/ Department/ State to process the applications for approvals can be paid through the NSWS portal.

What is the standard timeline for issuing of approvals?

The timeline for issuance of each applied approval varies as per the timeline defined by the respective Central or State authority and is dependent on fulfillment of all criteria as defined for an applicant. 

How can I track my application(s)?

A registered user can track their application(s) on real time basis by accessing the user dashboard.

What type of queries can be raised through query form?

The query management section will allow the platform users to raise any queries that they might have regarding the NSWS portal or any procedure/ process or any difficulty they are facing while submitting their application. Queries could also be raised by the un-registered users of the platform. 

Is it mandatory for an applicant to fill the Know Your Approvals questionnaire?

Know Your Approvals (KYA) is designed for the applicants who are not aware of the approvals they would require to set up their business. If the applicant already knows about the approvals required for their business, they can directly log in and apply for required approvals under the "All Approvals" section, without taking the KYA questionnaire.

How can I check whether my submitted application has been approved or rejected by the issuing authority?

The status of approved/ rejected applications could be checked on the investor dashboard after logging into the National Single Window System portal.

Why do I need to enter Captcha?

Captcha is a security requirement to ensure that the platform is being used by a legitimate user and not a spammer or machine.

What if Captcha has been wrongly entered?

The applicant will be presented with a new image code which they need to enter correctly to proceed further.

Can I update my profile after final submission of my application?

Yes, the applicant can update information such as the communication address and mobile number, however, other fields are not editable. Therefore, the applicant needs to be careful and sure about the information filled in while registering themselves.

Where can I find the issuing authority details for the respective approvals?

The issuing authority for the respective approval can be found under the Approval Details section of that Approval.

Where/how can I apply for approvals which are not available under "All Approvals" section of NSWS portal?

Currently, the platform supports approvals across 19 Central Departments and 11 State governments. The approval the applicant is looking for may currently not be among the approvals supported by the National Single Window System. We are working to onboard more approvals and update relevant information on a periodic basis.

Do I need to repeat all the procedures for getting an additional approval for my existing enterprise every time?

Only Common Registration Form will be available to a user with an existing enterprise. Approval specific details will have to be given by the investor.

Can I revise the submitted application form for any approval?

Once an application is submitted on the portal, no revisions can be made to the same. 

How can I raise a request to withdraw a submitted application?

Once an application is submitted, it cannot be withdrawn. You may directly contact the concerned Ministry/ Department/ State and request for the withdrawal. 

Is there a way I can save my application in draft mode?

All applications in draft mode (partially filled applications) will be available on the investor dashboard with the status "Not Applied". 

Will I get an SMS notification once I submit my application?

Submission status and updates can be viewed only on the dashboard at the moment. No SMS communication is sent for application submission/ status update.

Can I revise my application if I did not fill up my application form correctly?

The applicant can review the application before final submission. In case any information needs to be updated, it can be done before submitting the application.

What if I entered the wrong information in the application form?

Applicant can easily edit the Common Registration Form before submission. After submission, applicant cannot edit the submitted details. For further assistance, please reach out to the respective Ministry/ Department/State.

How can I permanently delete my application ?

If the applicant wants to delete their application, then they can contact us through "Contact us" form for assistance.

After I upload the required details, how long does it takes to appear on the portal?

The details are updated in real time. Lags, if any, could be purely technical in nature.

Can I remove/ cancel the selected approvals from my list of approvals suggested?

Know Your Approvals module generates the approval list, the applicant has an option of adding or removing the identified approvals from their cart/ list.

How can I check the status of my application after submission?

Once the application has been submitted, the application status will reflect that in the dashboard. Further actions by the ministry can be seen under the progress status for the application. 

Are there limits defined for documents to be uploaded on the portal?

The number and type of documents required vary from approval to approval.

I am unable to access the next page of my application form. What should I do?

It can sometimes happen that the applicant is unable to proceed to the next page if the progress is not saved due a technical glitch or a fluctuating internet connection or if a component on the page is incomplete. In such a scenario we recommend that the user:

  1. Ensure that all mandatory fields are filled on the page
  2. Ensure that all required soft copies of the documents are uploaded in the given format and size
  3. Try refreshing the page

What if I do not receive OTP on my mobile number / email ID?

An option to re-send the same will be there for OTP.

What should I do if the Captcha image is not clear?

The user has an option to regenerate Captcha displayed on various screens. In case the Captcha displayed is not clear (particularly due to the similarity of Characters 0 and O, 1 and l, etc.), this option can be used to regenerate the Captcha image displayed on the screen.

Is Captcha code necessary?

It verifies if you are an actual user or if it is a fraudulent activity.

I am unable to view some documents and link from toolkits, what should I do?

Some documents are viewed in the pop-up windows. To view such documents, the applicant needs to enable pop ups in their browser settings.

Can I edit the drafted approval form after I have digitally signed it?

No. Once a form is digitally signed, it cannot be modified.

I want to apply for a service, but it is not online on the Ministry/ Department's website. What should I do?

The applicant can check if the approval is available on NSWS in the "All Approvals and Registrations" section. Else, please contact the respective Ministry/ Department directly.

Is it necessary to fill all fields or just the mandatory ones while submitting the form?

Filling only mandatory fields will allow the applicant to submit the form on the portal. However, we recommend that all the information be filled as to the best of the applicant's knowledge.

Do I need to visit the Ministry/ Departments office for receiving my approved certificate?

The investor will have to log in to the NSWS portal to check the status of their application on the dashboard and download the approved certificate if it is approved by the Ministry.

Will I receive any notifications alert on successful processing of my forms?

An email and SMS will be triggered for every status change of your application.

My business sector/ sub-sector is not listed on the Know Your Approvals sector list, whom should I contact or refer to?

If the applicant is unable to find a particular sector, they may file the application under the closest sector to the activities of the company. If the applicant has any queries, they may visit the "Contact Us" page to submit a query or feedback.

Where can I get more information/hints on questions asked/ available options in the Know Your Approval questionnaire?

The applicant can get information on by clicking on (?) symbol beside each question/ dropdown field in the Know Your Approvals questionnaire.

Where can I find my partially filled application?

All partially filled applications in draft mode will be available on the investor dashboard with the status "Not Applied".

I haven't received any SMS notification after submitting my application. Where can I see the status?

The submission status and updates can be viewed on the investor dashboard at all times.

Can I begin the application process for an approval and submit the application later?

Yes, post registration of the applicant on the portal- all progress on application forms can be saved by clicking on "save as draft" and those can be filled at a later stage. The applicant dashboard will enable the user to resume work on previously saved information.

Can a user apply for an approval without having a Corporate Identification Number (CIN) or Limited Liability Partnership Identification Number (LLPIN)?

No, currently a user cannot apply for any approval if they do not have a Corporate Identification Number (CIN) or Limited Liability Partnership Identification Number (LLPIN).

How does the Know Your Approvals module work?

The Know Your Approval (KYA) is a user-friendly tool to help an applicant identify Central Ministries and State Government approvals required. This service uses an intelligent questionnaire to capture information about the applicant's proposed business activities and identifies an indicative list of relevant approvals that may be required to set up their business in India. It may be noted that the list of approvals indicated by this module is based on user input and shall be used for guidance purposes only.

How can I contact the concerned Central Department/ State in case I require any clarification from them regarding my approval application?

Every Central Ministries/ Department and State have their own website. Please refer to the contact us section of the website for Central Ministries/ Department/ State specific details.

What is Invest India?

Invest India is a non-profit venture under the Department for Promotion of Industry and Internal Trade, Ministry of Commerce and Industry, Government of India. It is the National Investment Promotion and Facilitation Agency of India and acts as the first point of reference for investors in India. 

As the national investment promotion and facilitation agency, Invest India focuses on sector-specific investor targeting and the development of new partnerships to enable sustainable investments in India. In addition to a core team that focuses on sustainable investments, it also partners with substantial investment promotion agencies and multilateral organizations. Invest India also actively works with several Indian states to build capacity as well as bring in global best practices in investment targeting, promotion and facilitation areas.

Is there a documented set of instructions or user manual available for using the online system?

There is no user manual at the moment.

Will I receive refund if I wish to cancel/withdraw my submitted application?

The cancellation process of any approval after submission will be as per the process defined by the respective Central Ministries/ Department and State. Refunds will also be directly issued by them. Kindly contact the respective Central Ministries/ Department and State for further information. 

What is the process to get a refund in case money is deducted from my bank account but the application was not submitted yet?

Currently, there is no provision for a refund post submission of the application. In case money has been deducted from the applicant's bank account, they can get in touch with the respective Ministry/ Department/ State to request for refund. The issue of a refund is at the sole discretion of the respective Ministry/ Department/ State.

Is there any fee/ charge for registration on the National Single Window System?

No, the National Single Window System does not charge any fee for User Registration.

What are the fees/ charges for getting an approval?

Processing fees/ charges for each approval vary based on type/ location of business/ sector and others. Based on the approvals applied for and the information submitted in the Common Registration Form, the module will automatically calculate the total fees that need to be paid by the investor. The details of processing fees can be seen after registration and filling the Know Your Approvals questionnaire on the NSWS portal.

Do I need to make payment of fees for each approval separately?

Once the application is completed and the required documents have been uploaded, the applicant will be directed to make the required payments. The applicant needs to make separate payments for each approval that they is submitting.

What are the different modes of payment to submit application fee?

Application fees can be submitted through various modes of payment viz-a-viz Net Banking, Credit/ Debit Card, UPI, and Wallets.

How long does it take for a National Single Window System query to be redressed?

Queries related to the National Single Window System, its functionality, or any technical challenge being faced by the Investor will be responded to within 72 hours (excluding weekends and public holidays).

What happens when I lodge any grievance?

The grievance is acknowledged online and a ticket number is given for each grievance raised for further tracking.

After grievance redressal, can the same grievance be re-opened for further correspondence?

No, in such situations, the user will have to lodge a fresh grievance drawing reference to the closed grievance, and/or call for details.

Which languages can I submit a grievance on the portal?

Currently, the applicant can submit a grievance in English only. 

How can I raise a query/ grievance related to my application through the National Single Window System?

Currently, the user cannot raise any query to Ministry directly. Only the Ministry/ Department/ State can a raise query to the investor, that will be visible to the investor on their dashboard. The user can reply to those open queries.

However, users can raise Queries related to the National Single Window System, its functionality or any technical challenge on it through Contact Us form.

I have a query regarding my application/ document requirements/ report. Where do I raise it?

Kindly raise a request under the "Submit your query/feedback" section on the home page.

Do I need to use the same mobile and email which is registered during profile creation, while applying for new approval?

Yes, you are required to use the same mobile number and email ID registered to apply for any approval.

Can I update my user profile after registration on the National Single Window System?

The applicant can update the user profile from the 'My Profile' section. Only the Full Name, Mobile Number, and Password would update. The user cannot change the Email Address.

Can I use the login credentials created on the National Single Window System to log on the respective Ministry/ Department portal?

No, an applicant cannot use the login credentials created on the National Single Window System to log on to the respective Ministry/ Department’s portal.

If an existing investor registers on the National Single Window System, what happens to the login credentials created by the investor earlier on the respective departments portal?

The credentials created by the investor earlier on the respective department portal still stand valid. However, the same cannot be used to log in to the National Single Window System.

An investor is already registered on a particular Ministry/ Department portal. This investor now registers on the National Single Window System as well. This may be a case of having two IDs. So will this create confusion and problems in transactions?

User ID created on the National Single Window System (NSWS) cannot be used to log in to any other portal. Any application submitted through the NSWS will be linked to a unique NSWS ID for each investor.

What is the procedure to change login ID, mobile number or/and other information of the applicant?

The applicant can update the details from the 'My Profile' section. Only the Full Name, Mobile Number, and Password can be updated. The user cannot change the Email Address.

How can a user retrieve the username/password?

Option of Forgot Password is there. Username is your Email ID only. 

What if the email address provided on the registration form has been misspelt?

The system sends an auto-generated mail with a weblink to the email address provided on the registration form. If it was misspelled inadvertently, the mail would not be delivered. The user has to take the registration process again.

What if I entered correct username and password but unable to login?

It might be possible in the case where the password was forgotten or because of the cache memory of the applicant's browser. Request you to please follow "Forgot your password" process and also clear your cache. 

What should a user do if they forget their password?

In case a user forgets their password, they can click on the Forgot Password link and follow the defined process.