Frequently Asked Questions
The National Single Window System (NSWS) is a digital platform for guidance of investors to identify and to apply for approvals as per their business requirements. The platform is built to serve as an advisory tool to identify approvals based on user input and is to be used for guidance purpose only.
The National Single Window System as a concept has been introduced to ease the process of applying for regulatory approvals and registrations in India through a single location with an objective as below:-
1) To establish a single-window mechanism by integrating the services provided by various Central Ministries, Departments, and State Governments
2) To provide a one-stop-shop for procuring pre-establishment and pre-operation approvals and permits required to establish a business in India
3) To provide efficient, convenient, transparent, and integrated electronic service to investors, industries, and businesses
4) To provide a uniform and seamless experience to the business user
The aim of the National Single Window System (NSWS) is to serve as a digital platform that acts as a guide for investors to identify and to apply for approvals as per their business requirements.
The National Single Window System brings together several State Governments, Central Ministries, and Departments onto one platform and provides a one-stop solution to investors to apply for approvals and registrations required during the pre-establishment and pre-operation stages of setting up a business in India.
Invest India, under the guidance of the Department for Promotion of Industry and Internal Trade (DPIIT), manages the National Single Window System project and is involved in conceptualizing and designing the portal, onboarding of the various Ministries and States, maintaining the portal, and monitoring the performance of the portal.
The "Who's Who" section on the Department for Promotion of Industry and Internal Trade (DPIIT) lists the contact details of DPIIT officials. Please visit (https://dipp.gov.in/about-us/who-is-who).
Services that can be availed through the National Single Window System are as follows and not limited to:
The Know Your Approvals (KYA) module supports information across 32 Central Departments and 14 States. A list of participating ministries and states can be seen on the NSWS homepage. Currently, the portal hosts applications for approvals from 19 Central Ministries/ Departments and 11 State Governments.
Pre-establishment and pre-operation approvals required for a business unit, provided by the on-boarded Ministries/ Departments/ States can be applied for, through the portal.
For the purpose of the National Single Window System, approvals refer to any regulatory approvals/ registrations/ permits required to commence business operations in India.
Yes, a business user/ investor has to register on the National Single Window System by clicking on "Register" before applying for any service from the portal. The user requires an email ID to register, however, the mobile number is optional.
Currently, the National Single Window System (NSWS) provides approvals pertaining to 10 States. The approval the applicant is looking for may currently not be part of the approvals and registrations provided by the NSWS.
The participating States include: Andhra Pradesh, Goa, Gujarat, Himachal Pradesh, Karnataka, Odisha, Punjab, Telangana, Uttarakhand and Uttar Pradesh.
The final authority of issuing approvals lies with respective Ministries and Departments as per the defined processes and requirements. Please see approval "Details" for issuing authority details.
The National Single Window System works well on systems with Windows XP or higher installed. For MAC users, please ensure that you have OS X 10.9 or higher with latest updates.
The platform requires a minimum screen size of 976px wide, but we recommend using 1024px or higher
The National Single Window System works best Microsoft Internet Explorer 9 and above/ Google Chrome/ Mozilla Firefox / Apple Safari.
The National Single Window System is designed and built for both foreign and domestic investors/ entrepreneurs of any sector, scale and size.
No, the National Single Window System does not re-engineer/ change the existing processes/ procedures followed by the respective Ministries for grant of any approval.
The National Single Window System is a single-window mechanism wherein the services provided by various Central Ministries, Departments, and selective State Governments have been integrated to provide a uniform and seamless experience to the investor.
Know Your Approval (KYA) is a user-friendly tool to help you identify the Central and State Government approvals required. This service uses an intelligent questionnaire to capture information about your proposed business activities and identifies an indicative list of relevant approvals that may be required to set up your business in India. It may be noted that the list of approvals indicated by this module is based on user input and shall be used for guidance purposes only.
A document repository service is available for every investor registering on the portal. "Document" folder can be used to upload and store documents like identity proof, certificates, approvals etc. required for business approvals.
The user can upload documents while filing up the application form, and they automatically get stored in the "document" folder.
A Digital Signature Certificate authenticates your identity electronically. It also provides you with a high level of security for your online transactions by ensuring absolute privacy of the information exchanged using a Digital Signature Certificate.
Only PAN details are mandatory for filling up the Common Registration Form.
The document format and size, which can be uploaded vary from application to application. Please refer to the attachment sections of each form for detailed instructions.
The investor will be able to see a copy of all the uploaded documents (uploaded for the applications) together under the Documents module.
This will be the document repository for the Investor, and they will be able to view and download any of them if needed.
Softcopies of all mandatory documents mentioned in the online form should be attached during the application process under the NSWS portal.
Application approval/ rejection procedure is defined by the the respective Ministry/ Department. In case of incomplete information/ documents the department/ ministry will reach out to the applicant directly.
Functionality not available currently.
The "All Approvals" section has an exhaustive list of all the approvals and registrations that can be applied for from the portal (segregated by Ministries and Department). The investor may go to the "All Approvals" section, search for the required approvals and apply for them.
No, a user does not need to register separately on the respective State Single Window portal to avail services under the National Single Window System.
Yes, a registered user can apply for multiple approvals at a time subject to the fulfillment of necessary information required, correct documents uploaded, and criteria as defined by respective the Central Ministry, Department, and State Government, for obtaining each approval.
Yes, a digital signature is required for specific type of approvals. The approval which require digital signature will ask for providing the same at the time of submission of the form.
No, we currently require users to register with a single mobile number.
Any approval required to begin business operations fall under the category of pre-operation approvals.
Any approval required to set up a business establishment falls under the category of pre-establishment approvals.
The National Single Window System (NSWS) is a digital platform that brings together all pre-operation and pre-establishment approvals, related to setting up a business activity, given by Central and State governments onto a single platform. The final decision to grant the approval lies with the Ministry / Department / State. NSWS does not issue any approvals.
An investor is required to register on the National Single Window System (NSWS) using their email ID and mobile number. Once they complete the registration process, they can apply for pre-establishment and pre-operation approvals given by the Ministries/ Departments/ States that are part of the NSWS.
Once the user has successfully submitted the application, the same is forwarded to the systems of the concerned Ministry/ Department/ State. The Ministry/ Department/ State then follows its internal system to process the application.
The NSWS does not charge any fee for user registration. However, any fee/ charges required by the Ministry/ Department/ State to process the applications for approvals can be paid through the NSWS portal.
The timeline for issuance of each applied approval varies as per the timeline defined by the respective Central or State authority and is dependent on fulfillment of all criteria as defined for an applicant.
A registered user can track their application(s) on real time basis by accessing the user dashboard.
The query management section will allow the platform users to raise any queries that they might have regarding the NSWS portal or any procedure/ process or any difficulty they are facing while submitting their application. Queries could also be raised by the un-registered users of the platform.
Know Your Approvals (KYA) is designed for the applicants who are not aware of the approvals they would require to set up their business. If the applicant already knows about the approvals required for their business, they can directly log in and apply for required approvals under the "All Approvals" section, without taking the KYA questionnaire.
The status of approved/ rejected applications could be checked on the investor dashboard after logging into the National Single Window System portal.
Captcha is a security requirement to ensure that the platform is being used by a legitimate user and not a spammer or machine.
The applicant will be presented with a new image code which they need to enter correctly to proceed further.
Yes, the applicant can update information such as the communication address and mobile number, however, other fields are not editable. Therefore, the applicant needs to be careful and sure about the information filled in while registering themselves.
The issuing authority for the respective approval can be found under the Approval Details section of that Approval.
Currently, the platform supports approvals across 19 Central Departments and 11 State governments. The approval the applicant is looking for may currently not be among the approvals supported by the National Single Window System. We are working to onboard more approvals and update relevant information on a periodic basis.
Only Common Registration Form will be available to a user with an existing enterprise. Approval specific details will have to be given by the investor.
Once an application is submitted on the portal, no revisions can be made to the same.
Once an application is submitted, it cannot be withdrawn. You may directly contact the concerned Ministry/ Department/ State and request for the withdrawal.
All applications in draft mode (partially filled applications) will be available on the investor dashboard with the status "Not Applied".
Submission status and updates can be viewed only on the dashboard at the moment. No SMS communication is sent for application submission/ status update.
The applicant can review the application before final submission. In case any information needs to be updated, it can be done before submitting the application.
Applicant can easily edit the Common Registration Form before submission. After submission, applicant cannot edit the submitted details. For further assistance, please reach out to the respective Ministry/ Department/State.
If the applicant wants to delete their application, then they can contact us through "Contact us" form for assistance.
The details are updated in real time. Lags, if any, could be purely technical in nature.
Know Your Approvals module generates the approval list, the applicant has an option of adding or removing the identified approvals from their cart/ list.
Once the application has been submitted, the application status will reflect that in the dashboard. Further actions by the ministry can be seen under the progress status for the application.
The number and type of documents required vary from approval to approval.
It can sometimes happen that the applicant is unable to proceed to the next page if the progress is not saved due a technical glitch or a fluctuating internet connection or if a component on the page is incomplete. In such a scenario we recommend that the user:
An option to re-send the same will be there for OTP.
The user has an option to regenerate Captcha displayed on various screens. In case the Captcha displayed is not clear (particularly due to the similarity of Characters 0 and O, 1 and l, etc.), this option can be used to regenerate the Captcha image displayed on the screen.
It verifies if you are an actual user or if it is a fraudulent activity.
Some documents are viewed in the pop-up windows. To view such documents, the applicant needs to enable pop ups in their browser settings.
No. Once a form is digitally signed, it cannot be modified.
The applicant can check if the approval is available on NSWS in the "All Approvals and Registrations" section. Else, please contact the respective Ministry/ Department directly.
Filling only mandatory fields will allow the applicant to submit the form on the portal. However, we recommend that all the information be filled as to the best of the applicant's knowledge.
The investor will have to log in to the NSWS portal to check the status of their application on the dashboard and download the approved certificate if it is approved by the Ministry.
An email and SMS will be triggered for every status change of your application.
If the applicant is unable to find a particular sector, they may file the application under the closest sector to the activities of the company. If the applicant has any queries, they may visit the "Contact Us" page to submit a query or feedback.
The applicant can get information on by clicking on (?) symbol beside each question/ dropdown field in the Know Your Approvals questionnaire.
All partially filled applications in draft mode will be available on the investor dashboard with the status "Not Applied".
The submission status and updates can be viewed on the investor dashboard at all times.
Yes, post registration of the applicant on the portal- all progress on application forms can be saved by clicking on "save as draft" and those can be filled at a later stage. The applicant dashboard will enable the user to resume work on previously saved information.
No, currently a user cannot apply for any approval if they do not have a Corporate Identification Number (CIN) or Limited Liability Partnership Identification Number (LLPIN).
The Know Your Approval (KYA) is a user-friendly tool to help an applicant identify Central Ministries and State Government approvals required. This service uses an intelligent questionnaire to capture information about the applicant's proposed business activities and identifies an indicative list of relevant approvals that may be required to set up their business in India. It may be noted that the list of approvals indicated by this module is based on user input and shall be used for guidance purposes only.
Every Central Ministries/ Department and State have their own website. Please refer to the contact us section of the website for Central Ministries/ Department/ State specific details.
Invest India is a non-profit venture under the Department for Promotion of Industry and Internal Trade, Ministry of Commerce and Industry, Government of India. It is the National Investment Promotion and Facilitation Agency of India and acts as the first point of reference for investors in India.
As the national investment promotion and facilitation agency, Invest India focuses on sector-specific investor targeting and the development of new partnerships to enable sustainable investments in India. In addition to a core team that focuses on sustainable investments, it also partners with substantial investment promotion agencies and multilateral organizations. Invest India also actively works with several Indian states to build capacity as well as bring in global best practices in investment targeting, promotion and facilitation areas.
There is no user manual at the moment.
The cancellation process of any approval after submission will be as per the process defined by the respective Central Ministries/ Department and State. Refunds will also be directly issued by them. Kindly contact the respective Central Ministries/ Department and State for further information.
Currently, there is no provision for a refund post submission of the application. In case money has been deducted from the applicant's bank account, they can get in touch with the respective Ministry/ Department/ State to request for refund. The issue of a refund is at the sole discretion of the respective Ministry/ Department/ State.
No, the National Single Window System does not charge any fee for User Registration.
Processing fees/ charges for each approval vary based on type/ location of business/ sector and others. Based on the approvals applied for and the information submitted in the Common Registration Form, the module will automatically calculate the total fees that need to be paid by the investor. The details of processing fees can be seen after registration and filling the Know Your Approvals questionnaire on the NSWS portal.
Once the application is completed and the required documents have been uploaded, the applicant will be directed to make the required payments. The applicant needs to make separate payments for each approval that they is submitting.
Application fees can be submitted through various modes of payment viz-a-viz Net Banking, Credit/ Debit Card, UPI, and Wallets.
Queries related to the National Single Window System, its functionality, or any technical challenge being faced by the Investor will be responded to within 72 hours (excluding weekends and public holidays).
The grievance is acknowledged online and a ticket number is given for each grievance raised for further tracking.
No, in such situations, the user will have to lodge a fresh grievance drawing reference to the closed grievance, and/or call for details.
Currently, the applicant can submit a grievance in English only.
Currently, the user cannot raise any query to Ministry directly. Only the Ministry/ Department/ State can a raise query to the investor, that will be visible to the investor on their dashboard. The user can reply to those open queries.
However, users can raise Queries related to the National Single Window System, its functionality or any technical challenge on it through Contact Us form.
Kindly raise a request under the "Submit your query/feedback" section on the home page.
Yes, you are required to use the same mobile number and email ID registered to apply for any approval.
The applicant can update the user profile from the 'My Profile' section. Only the Full Name, Mobile Number, and Password would update. The user cannot change the Email Address.
No, an applicant cannot use the login credentials created on the National Single Window System to log on to the respective Ministry/ Department’s portal.
The credentials created by the investor earlier on the respective department portal still stand valid. However, the same cannot be used to log in to the National Single Window System.
User ID created on the National Single Window System (NSWS) cannot be used to log in to any other portal. Any application submitted through the NSWS will be linked to a unique NSWS ID for each investor.
The applicant can update the details from the 'My Profile' section. Only the Full Name, Mobile Number, and Password can be updated. The user cannot change the Email Address.
Option of Forgot Password is there. Username is your Email ID only.
The system sends an auto-generated mail with a weblink to the email address provided on the registration form. If it was misspelled inadvertently, the mail would not be delivered. The user has to take the registration process again.
It might be possible in the case where the password was forgotten or because of the cache memory of the applicant's browser. Request you to please follow "Forgot your password" process and also clear your cache.
In case a user forgets their password, they can click on the Forgot Password link and follow the defined process.