What is the National Single Window System?

The National Single Window System (NSWS) is a digital platform for guidance of investors to identify and to apply for approvals as per their business requirements. The platform is built to serve as an advisory tool to identify approvals based on user input and is to be used for guidance purpose only.

Why was the National Single Window System introduced and what are the objectives of launching the portal?

The National Single Window System as a concept has been introduced to ease the process of applying for regulatory approvals and registrations in India through a single location with an objective as below:-
1) To establish a single-window mechanism by integrating the services provided by various Central Ministries, Departments, and State Governments
2) To provide a one-stop-shop for procuring pre-establishment and pre-operation approvals and permits required to establish a business in India
3) To provide efficient, convenient, transparent, and integrated electronic service to investors, industries, and businesses
4) To provide a uniform and seamless experience to the business user

What is the aim of introducing the National Single Window System?

The aim of the National Single Window System (NSWS) is to serve as a digital platform that acts as a guide for investors to identify and to apply for approvals as per their business requirements.

How does the National Single Window System operate?

The National Single Window System brings together several State Governments, Central Ministries, and Departments onto one platform and provides a one-stop solution to investors to apply for approvals and registrations required during the pre-establishment and pre-operation stages of setting up a business in India.

What is the role of Invest India in the National Single Window System?

Invest India, under the guidance of the Department for Promotion of Industry and Internal Trade (DPIIT), manages the National Single Window System project and is involved in conceptualizing and designing the portal, onboarding of the various Ministries and States, maintaining the portal, and monitoring the performance of the portal.

Where can I find contact details for DPIIT?

The "Who's Who" section on the Department for Promotion of Industry and Internal Trade (DPIIT) lists the contact details of DPIIT officials. Please visit (https://dipp.gov.in/about-us/who-is-who).

What are the services that are offered by the National Single Window System?

Services that can be availed through the National Single Window System are as follows and not limited to:

  1. Identification of requisite pre-establishment and pre-operation approvals/ registrations for setting up a business unit in India
  2. Application of suggested approval/ registration
  3. Digital repository for storing documents related to approvals/ registration
  4. Payment of processing fees to issue any approval/ registration
  5. Post application, tracking and status update on applications submitted

How does Industrial land bank portal work for Investor /NSWS?

The Industrial Land Bank Portal is a GIS - based land mapping. It enables investor to identify the land availability in various states to setup their business infrastructure.

How many Ministries, Departments and State systems are integrated with the National Single Window System and which are those Ministries/ Departments/ States?

The Know Your Approvals (KYA) module supports information across 32 Central Departments and 16 States. A list of participating Ministries and states can be seen on the NSWS homepage.Currently, the portal hosts applications for approvals from 21 Central Ministries/ Departments and 14 State Governments.

What type of approvals can be applied for on the National Single Window System?

Pre-establishment and pre-operation approvals required for a business unit, provided by the on-boarded Ministries/ Departments/ States can be applied for, through the portal.

What is an approval?

For the purpose of the National Single Window System, approvals refer to any regulatory approvals/ registrations/ permits required to commence business operations in India.

Do I need to register on the National Single Window System before applying for any service?

Yes, a business user/ investor has to register on the National Single Window System by clicking on "Register" before applying for any service from the portal. The user requires an email ID and mobile number to register.

What should I do if the desired state is not listed on the National Single Window System?

Currently, the National Single Window System (NSWS) provides approvals pertaining to 14 States. The approval the applicant is looking for may currently not be part of the approvals and registrations provided by the NSWS.

The participating States include Andhra Pradesh, Goa, Gujarat, Himachal Pradesh, Jammu and Kashmir, Karnataka, Odisha, Punjab, Telangana, Uttarakhand, Uttar Pradesh, Madhya Pradesh, Maharashtra, and Tamil Nadu.

Who is the final approving authority for grant of applied approvals?

The final authority of issuing approvals lies with respective Ministries and Departments as per the defined processes and requirements. Please see approval "Details" for issuing authority details.

Where can I see the approval related information?

You can click on the details icon that you can see once you scroll over an approval name box. Under that tab, information like About the approval, validity, fees, documents required, acts and rules specific to that approval and who can apply for that approval related details can be found.

How do I know which Ministry I should apply for?

To know which Ministry to apply for, you can either take the KYA journey and identify the approvals and within the approval details, the name of the ministry would be present. In case you already know the name of approval, you can visit the View All Approval section, search the name of the approval and above the name of approval is the name of ministry.

What are the pre-requisites to apply for an approval?

To know the pre-requisites to apply for an approval, we request you to please go through the approval details section. You can access it by clicking on View All Approvals on Home Page, searching the name of approval and then clicking on 'Details' tab on approval name.

I am unable to download an approved certificate. What should I do?

In such cases we request you to please share the relevant screenshots of your Dashboard and the Document Repository for us to better understand your issue. Post which, we will inform the concerned team about the issue you are facing to get it resolved.
 

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What are the system requirements for running the National Single Window System?

The National Single Window System works well on systems with Windows XP or higher installed. For MAC users, please ensure that you have OS X 10.9 or higher with latest updates.

The platform requires a minimum screen size of 976px wide, but we recommend using 1024px or higher

Which web browser is best suited for using the National Single Window System?

The National Single Window System works best Microsoft Internet Explorer 9 and above/ Google Chrome/ Mozilla Firefox / Apple Safari.

Who can register as a user on the National Single Window System?

The National Single Window System is designed and built for both foreign and domestic investors/ entrepreneurs of any sector, scale and size.

Is there a change in the existing process followed by Ministries/ Department after the introduction of the National Single Window System?

No, the National Single Window System does not re-engineer/ change the existing processes/ procedures followed by the respective Ministries for grant of any approval.

The National Single Window System is a single-window mechanism wherein the services provided by various Central Ministries, Departments, and selective State Governments have been integrated to provide a uniform and seamless experience to the investor.

How does this platform help me identify the approvals required by my business entity?

Know Your Approval (KYA) is a user-friendly tool to help you identify the Central and State Government approvals required. This service uses an intelligent questionnaire to capture information about your proposed business activities and identifies an indicative list of relevant approvals that may be required to set up your business in India. It may be noted that the list of approvals indicated by this module is based on user input and shall be used for guidance purposes only.

Which documents can be stored in the "Documents" folder on the user dashboard?

A document repository service is available for every investor registering on the portal. "Document" folder can be used to upload and store documents like identity proof, certificates, approvals etc. required for business approvals.

The user can upload documents while filing up the application form, and they automatically get stored in the "Document" folder.

Why is Digital Signature Certificate (DSC) required?

A Digital Signature Certificate authenticates your identity electronically. It also provides you with a high level of security for your online transactions by ensuring absolute privacy of the information exchanged using a Digital Signature Certificate.

Are PAN and Aadhar details mandatory for filling the Common Registration Form?

Only PAN details are mandatory for filling up the Common Registration Form.

In which file format should I submit the required documents?

The document format and size, which can be uploaded vary from application to application. Please refer to the attachment sections of each form for detailed instructions.

Where can I view my uploaded documents and how can I download the uploaded documents if required?

The investor will be able to see a copy of all the uploaded documents (uploaded for the applications) together under the Documents module.

This will be the document repository for the Investor, and they will be able to view and download any of them if needed.

Is it mandatory to attach soft copies of required documents with online forms?

Softcopies of all mandatory documents mentioned in the online form should be attached during the application process under the NSWS portal.

Will my application be rejected if I miss out on submitting the requested documents/ information?

Application approval/ rejection procedure is defined by the the respective Ministry/ Department. In case of incomplete information/ documents the department/ ministry will reach out to the applicant directly.

Where can I get the history of all my payments?

Functionality not available currently.

What information can I find under "All Approvals"?

The "All Approvals" section has an exhaustive list of all the approvals and registrations that can be applied from the portal (segregated by Ministries and Department). The investor may go to the "All Approvals" section, search for the required approvals and apply for them.

Do I need to register on respective State Single Window Portal also for availing services under the National Single Window System?

No, a user does not need to register separately on the respective State Single Window portal to avail services under the National Single Window System.

Can a user apply for multiple approvals in one go?

Yes, a registered user can apply for multiple approvals at a time subject to the fulfillment of necessary information required, correct documents uploaded, and criteria as defined by the respective Central Ministry, Department, and State Government, for obtaining each approval.

Do I require digital signature to submit the application?

Yes, a digital signature is required for specific type of approvals. The approval which require digital signature will ask for providing the same at the time of submission of the form.

Can I provide two mobile numbers in the registration form?

No, we currently require users to register with a single mobile number.

What is a pre-operation approval?

Any approval required to begin business operations fall under the category of pre-operation approvals.

What is a pre-establishment approval?

Any approval required to set up a business establishment falls under the category of pre-establishment approvals.

Does the National Single Window System issue/ approve/ grant any approvals?

The National Single Window System (NSWS) is a digital platform that brings together all pre-operation and pre-establishment approvals, related to setting up a business activity, given by Central and State governments onto a single platform. The final decision to grant the approval lies with the Ministry / Department / State. NSWS does not issue any approvals.

What is the process of obtaining regulatory approvals and compliances through the National Single Window System?

An investor is required to register on the National Single Window System (NSWS) using their email ID and mobile number. Once they complete the registration process, they can apply for pre-establishment and pre-operation approvals given by the Ministries/ Departments/ States that are part of the NSWS.

Once the user has successfully submitted the application, the same is forwarded to the systems of the concerned Ministry/ Department/ State. The Ministry/ Department/ State then follows its internal system to process the application.

The NSWS does not charge any fee for user registration. However, any fee/ charges required by the Ministry/ Department/ State to process the applications for approvals can be paid through the NSWS portal.

What is the standard timeline for issuing of approvals?

The timeline for issuance of each applied approval varies as per the timeline defined by the respective Central or State authority and is dependent on fulfillment of all criteria as defined for an applicant.

How can I track my application(s)?

A registered user can track their application(s) on real time basis by accessing the user dashboard.

What type of queries can be raised through query form?

The query management section will allow the platform users to raise any queries that they might have regarding the NSWS portal or any procedure/ process or any difficulty they are facing while submitting their application. Queries could also be raised by the un-registered users of the platform.

Is it mandatory for an applicant to fill the Know Your Approvals questionnaire?

Know Your Approvals (KYA) is designed for the applicants who are not aware of the approvals they would require to set up their business. If the applicant already knows about the approvals required for their business, they can directly log in and apply for required approvals under the "All Approvals" section, without taking the KYA questionnaire.

How can I check whether my submitted application has been approved or rejected by the issuing authority?

The status of approved/ rejected applications could be checked on the investor dashboard after logging into the National Single Window System portal.

Why do I need to enter Captcha?

Captcha is a security requirement to ensure that the platform is being used by a legitimate user and not a spammer or machine.

What if Captcha has been wrongly entered?

The applicant will be presented with a new image code which they need to enter correctly to proceed further.

Can I update my profile after final submission of my application?

Yes, the applicant can update information such as the communication address and mobile number, however, other fields are not editable. Therefore, the applicant needs to be careful and sure about the information filled in while registering themselves.

Where can I find the issuing authority details for the respective approvals?

The issuing authority for the respective approval can be found under the Approval Details section of that Approval.

Where/how can I apply for approvals which are not available under "All Approvals" section of NSWS portal?

Currently, the platform supports approvals across 21 Central Departments and 14 State governments. The approval the applicant is looking for may currently not be among the approvals supported by the National Single Window System. We are working to onboard more approvals and update relevant information on a periodic basis.

Do I need to repeat all the procedures for getting an additional approval for my existing enterprise every time?

Only Common Registration Form will be available to a user with an existing enterprise. Approval specific details will have to be given by the investor.

Can I revise the submitted application form for any approval?

Once an application is submitted on the portal, no revisions can be made to the same.

Is there a way I can save my application in draft mode?

All applications in draft mode (partially filled applications) will be available on the investor dashboard with the status "Not Applied". 

Can I revise my application if I did not fill up my application form correctly?

The applicant can review the application before final submission. In case any information needs to be updated, it can be done before submitting the application.

What if I entered any wrong information in the application form?

Applicant can easily edit the Common Registration Form before submission. After submission, applicant cannot edit the submitted details. For further assistance, please reach out to the respective Ministry/ Department/State.

How can I permanently delete my application ?

If the applicant wants to delete their application, then they can contact us through "Contact us" form for assistance.

After I upload the required details, how long does it takes to appear on the portal?

The details are updated in real time. Lags, if any, could be purely technical in nature.

Can I remove/ cancel the selected approvals from my list of approvals suggested?

Yes, the applicant has an option of adding or removing the identified approvals from their approvals list which Know Your Approvals module generates. 

How can I check the status of my application after submission?

Once the application has been submitted, the application status will reflect that in the dashboard. Further actions by the ministry can be seen under the progress status for the application.

Are there limits defined for documents to be uploaded on the portal?

The number and type of documents required vary from approval to approval.

I am unable to access the next page of my application form. What should I do?

It can sometimes happen that the applicant is unable to proceed to the next page if the progress is not saved due a technical glitch or a fluctuating internet connection or if a component on the page is incomplete. In such a scenario we recommend that the user:

  1. Ensure that all mandatory fields are filled on the page
  2. Ensure that all required soft copies of the documents are uploaded in the given format and size
  3. Try refreshing the page

What if I do not receive OTP on my mobile number / email ID?

An option to re-send the same will be there for OTP.

What should I do if the Captcha image is not clear?

The user has an option to regenerate Captcha displayed on various screens. In case the Captcha displayed is not clear (particularly due to the similarity of Characters 0 and O, 1 and l, etc.), this option can be used to regenerate the Captcha image displayed on the screen.

Is Captcha code necessary?

Yes, it is necessary. Captcha code is required for the verification of the actual user or a fraudulent activity.

 

Can I edit the drafted approval form after I have digitally signed it?

Digital signatures on application forms are taken only at the time of final submission. However, if you have digitally signed documents attached to your draft application, you can make changes as needed.

Is it necessary to fill all fields or just the mandatory ones while submitting the form?

Filling only mandatory fields will allow the applicant to submit the form on the portal. However, we recommend that all the information be filled as to the best of the applicant's knowledge.

Do I need to visit the Ministry/ Departments office for receiving my approved certificate?

The investor will have to login to the NSWS portal to check the status of their application on the dashboard and download the approved certificate if it is approved by the Ministry/Department.

Will I receive any notifications alert on successful processing of my forms?

An email and SMS will be triggered for every status change of your application.

My business sector/ sub-sector is not listed on the Know Your Approvals sector list, whom should I contact or refer to?

If the applicant is unable to find a particular sector, they may file the application under the closest sector to the activities of the company. If the applicant has any queries, they may visit the "Contact Us" page to submit a query or feedback.

Where can I get more information/hints on questions asked/ available options in the Know Your Approval questionnaire?

The applicant can get the information by clicking on the (?) symbol beside each question/ dropdown field in the Know Your Approvals questionnaire.

Where can I find my partially filled application?

All partially filled applications in draft mode will be available on the investor dashboard with the status "Not Applied".

I haven't received any SMS notification after submitting my application. Where can I see the status?

The submission status and updates can be viewed on the investor dashboard at all times.

Can I begin the application process for an approval and submit the application later?

Yes, post registration and login of the applicant on the portal, all progress on application forms can be saved by clicking on "save as draft" and those can be filled at a later stage. The applicant dashboard will enable the user to resume work on previously saved information.

 

How is the CIN of an investor impacted when an approval is rejected by ministry? Is CIN also rejected?

No, there is no impact of approval rejection on CIN number. CIN is a unique identifier for the Investor's business. It will be same in case of all multiple projects for the Investor.
 

Which Pan card (company/individual) is required for sole proprietorship?

Sole proprietor can use his personal PAN if business is registered with it. If business have separate PAN, then business PAN can be used.

Is the list of approvals generated by KYA final?

KYA is completely dependent on the information provided by you and is only for guidance purpose. We recommend that you undertake your own independent analysis before applying for generated list of approvals.

Why is apply now button greyed-out for few approvals?

The button is greyed out to indicate that particular approval is not integrated yet and hence not available to apply through NSWS. The "Apply now" will be enabled once the said approval is integrated in future.

What is CIN?

CIN number is a unique identification number that is given by Registrar of Companies.

Can Sole Proprietor apply for approval?

Yes, Sole Proprietors can apply through NSWS.

How can I change the details of Authorised Signatory submitted in my CRF?

As of now, this functionality is not available, but we are working on bringing this option to edit Authorised details in submitted CRF also.

Does a sole proprietor requires GSTIN number?

The sole proprietor does not require GSTIN number.

How can I verify if I have successfully submitted the Common Registration Form?

There are 3 ways to verify the successful submission of the Common Registration Form (CRF): - 
1. You will receive a confirmation mail on your registered Email ID that you have successfully submitted CRF OR
2. You will see a green tick-mark next to the Common Registration Form, on the top-left side, if you have submitted the CRF successfully OR 
3. The fields for the application form associated with the respective approval you are applying for, will become editable if you have submitted the CRF successfully. 
 

How does the Know Your Approvals module work?

The Know Your Approval (KYA) is a user-friendly tool to help an applicant identify Central Ministries and State Government approvals required. This service uses an intelligent questionnaire to capture information about the applicant's proposed business activities and identifies an indicative list of relevant approvals that may be required to set up their business in India. It may be noted that the list of approvals indicated by this module is based on user input and shall be used for guidance purposes only.

How can I contact the concerned Central Department/ State in case I require any clarification from them regarding my approval application?

Every Central Ministries/ Department and State have their own website. Please refer to the contact us section of the website for Central Ministries/ Department/ State specific details.

Will I receive notification on email if Ministry raises a query or clarification?

An email mentioning the change of status of your application would be sent to your registered email ID. However, details of the status change can be accessed on your dashboard, post logging in to your NSWS portal with your credentials.

Does NSWS provide the service of creating Digital Signature Certificate? If not, where can I get it from?

No, NSWS does not provide the service of creating Digital Signature Certificate. But you can refer to the following Certifying Authorities in India, for the creation of Digital Signature: -
1. Pantasign CA: www.pantasign.com  
2. Safescrypt: www.safescrypt.com  
3. e Mudhra: https://embridge.emudhra.com/  
4. Capricorn: www.certificate.digital  
5. Verasys: www.vsign.in 
6. (n)Code Solutions: www.ncodesolutions.com  
7. IDSign CA: www.idsignca.com 

Is there any cost involved with creation of Digital Signature Certificate (DSC)?

The cost of obtaining a DSC may vary with respect to each entity issuing them. Kindly check with the respective Certifying Authority directly for charges.

For how long is a Digital Signature Certificate valid? Can it be renewed?

It can be valid for a period of 1 or 2 years and renewed thereafter.

Can 1 Digital Signature Certificate be used with multiple SWS IDs?

Yes, it can be used with multiple SWS IDs.

For what document type does Digital Signature Certificate works?

The Digital Signature Certificate works for PDF document only.

Can I use my existing Digital Signature Certificate on NSWS?

Yes, you can use your existing Digital Signature Certificate on NSWS.

Where can I see if I required Digital Signature Certificate for an approval?

When you are filling an application, the respective documents for upload will be greyed out and when you try to upload the document, it will ask you to register your DSC. Once registered, you can upload the digitally signed document and submit your application post filling up of the form fields. Additionally, if you have not filled the Common Registration Form, you can also register your DSC from there.
 

Is it mandatory to have Digital Signature Certificate (DSC) for all approvals present on NSWS?

No, it varies from approval to approval. But it is mandatory for the approvals that require DSC.

How much time do Certifying Authorities take to issue a Digital Signature Certificate (DSC)?

Generally, Certifying Authorities issue a DSC within a day.

What are the ways of getting a Digital Signature Certificate?

There are two ways: -
1. Save certificate within Pen drive/crypto device: When applying for the DSC, a pen drive/ crypto device is shared with the user and it can be used to digitally sign documents when inserted into the respective machine/device.
2. Save certificate within device: For cases where, using pen drive is a hassle, the DSC can be saved on the respective device and thereon, be used to sign the documents digitally through the respective software of the CA (e.g., e-Mudhra has the software emBridge.).
NSWS has integrated the e-Mudhra services.
 

What are the classes of Digital Signature Certificate (DSC) in India?

There are 2 classes of DSC: -
1. Class 2: The identity of a person is verified against a trusted, pre-verified database.
2. Class 3: This is the highest level where the person needs to present themselves in front of a Registration Authority (RA) and prove their identity.
 

What is the Governing Body for Certifying Authorities?

The Office of Controller of Certifying Authorities (CCA), issues Certificate only to Certifying Authorities (CAs). CAs issue Digital Signature Certificates to end-users.
 

Are self-attested documents accepted by CAs for DSC issuance? If not, why?

No, they are not accepted. Wherever self-attestation has been facilitated as a part of submitting an Application for service, the original documents are required to be produced at the point of getting the service. In the case of Digital Signature Certificate (DSC) Applicants, they can directly approach Certifying Authorities (CA) at the CA premises with original supporting documents, in which case self-attestation of copies will be sufficient.

How can I change my Digital Signature Authority?

To change the digital signature authority, you will have to  re-register the Digital Signature Certificate (DSC). You can do this through the Common Registration Form where you had registered your DSC for the first time.
 

How to Use Digital Signatures to Link or to sign for New Application of NSWS?

Digital Signature can be used through following steps in order to link or to sign New Application of NSWS:

  • Make sure the Drivers for Digital Signature are installed in the system, so that your machine can read the token
  • Install Digital Signature Utility - Download and install the emudhra utility from https://embridge.emudhra.com on your local machine
  • Make sure the emudhra utility is having Service Status as "Running", while using the DSC on NSWS Website

What should we do if system is throwing an error "DSC Token is not connected with System, please connect token"?

If the system gives the error of message of “DSC token not connected with System, please connect token” you are required to take following steps:
•    Re-Insert the Digital Signature Token
•    Check if emBridge is installed and running in the system
•    Check if the correct Dongle/ Crypto token are connected with a system
•    Check if the right drivers are installed with respective Dongle/ Crypto tokens in the system
•    Change the default password of your DSC token and then proceed
 

What should we do if the emudhra is showing Service Status as "Not Found"?

If emudhra shows the Service Status as “Not Found”, you can:
•    Click on Refresh the status and it will then change to will change to "Running"
•    If the same problem persists, it is recommended to reinstall the emudhra application

What are the pre-requisites of DSC Token?

The pre-requisites DSC token are:

  • DSC should be of Class II or III only issued by CCA approved certifying agencies in India. Please refer http://www.cca.gov.in for the list of licensed DSC providers
  • User must have a valid DSC, that is, the validity period of DSC should not have expired

What should we do if we still face issue in Digital Signature with eMudhra utility?

We request you to please refer the troubleshooting guides available on https://embridge.emudhra.com/ if the issue in Digital Signature with eMudhra utility still persists.

How can I register my Digital Signature Certificate (DSC) on NSWS Website?

To register DSC on NSWS website, following steps are to be done:

  • Visit the NSWS website and login,
  • Select any approvals/licenses and click on Apply now, user will be navigated to Common Registration Form,
  • Go to Authorised Signatory Details fill all the details and click on Add button,
  • Select Provider, Certificate and enter Token password, then click on Add Signature button,
  • On successful certificate verification, DSC will get register with NSWS
  • Once user successfully registers the Digital signature details then you can view the digital signature details under Common Registration Form Authorised Signatory Details. 

How can I Re-Register my Digital Signature Certificate (DSC) on NSWS Website?

If you need to re-register your DSC on NSWS website, please follow the below given steps:

  • Visit the NSWS website and login,
  • Go to Common Registration Form, 
  • Go to Authorised Signatory Details click on Re-Register DSC button,
  • Select Provider, Certificate and enter Token password, then click on Re-Register Signature button,
  • On successful certificate verification, DSC will get Re-Register with NSWS
  • Once user successfully Re-Registers the Digital signature details then you can view the digital signature details under Common Registration Form Authorised Signatory Details

How can I sign my documents with DSC on NSWS Website?

To sign the documents with DSC on NSWS website, following are the steps:
1. Select a document you want sign

  • Sign Digitally on Document(s) will popup
  • Select Provider from Provider list
  • Select Certificate for signing from Certificate list
  •  Enter your DSC token PIN in the Token Password field and click on Submit Application

2.  After successful signing, DSC verification successful message will display
3. You will be able to see and download the document from the same field only
 

What should we do if while linking we get error "Your DSC is not inserted" but the token is inserted properly?

1. In the above scenario, kindly check two points

  • Emudhra Utility Installed and in running state
  • You are using Windows latest Version (Windows 7 SP2+ or above)

2. Please refer to the troubleshooting guidelines on emudhra website https://embridge.emudhra.com/ for your Operating system
 

What are the system configurations required to run embridge (Emudhra)?

Please find below the emBridge application prerequisite. It is recommended that all OS patches are installed in the user machine for smooth and secure experience:

OSVersionArchitecture
Windows  
Windows Client7 SP2+, 8.1 
Windows 10 ClientVersion 1607+ 
Windows Server2008 R2 SP1+ 
macOS  
Mac OS X10.12+x64
Linux  
Red Hat Enterprise Linux6x64
Red Hat Enterprise Linux7x64
CentOS Oracle Linux  
Fedora27x64
Debian9, 8.7+x64
Ubuntu18.04, 16.04, 14.04x64
Linux Mint18, 17x64
openSUSE42.3+x64
SUSE Enterprise Linux (SLES)12 SP2+x64

 

What should we do if I am getting an error "Token User Pin has to be Changed” while adding DSC to NSWS approval?

In such scenario we request you to kindly change the default password of your DSC token and then proceed.

While signing the application through DSC, I am getting an error "more than one private key with id '7B' was found".

The error is encountered when an extra private key and public key gets generated while downloading the DSC. Please follow the below steps to rectify the error:

  • Open the token drivers and check whether duplicate private key and public key is generated.
  • Remove/ delete the duplicate private key /public key.
  • Restart the browser and try to select the certificate.

Note: Ensure that only the duplicate private/public key in the token is being deleted, if original private key is deleted then you have to contact certificate provider to re-download the certificate
 

What is the process for changing the digital signature authority if the DSC has already been uploaded?

You need to re-register the Digital Signature Certificate (DSC) which can be done through Common Registration Form where you had registered DSC for the first time.

What is multi-project in terms of NSWS?

Multi-project is a functionality that lets Investors apply for the same approval multiple times within a single project or under different projects.

How many projects can one user add in one SWS ID?

There is no capping on the count of projects that can bee added. User can add as many projects as they own for the same business. A default project will always be created for the Investor after the registration and once any approval is added in their account.

Does adding multi-project impacts the SWS ID?

No, all projects will have the same SWS ID. However, a Project ID will be appended to the SWS ID for approval reference.

What is the purpose of introducing multi-project?

Multi-project was introduced for scenarios where approvals require reapplication (either eligible for renewal or they get rejected). It enables the user to apply for a single approval multiple times in a single business or multiple projects. 

Can a user apply for rejected approval under multi-project?

Yes, the implementation of multi-project workflow enables a user to apply for certain rejected approvals, but not all.

How can a user add new project in same SWS ID?

Adding a new project can be done by accessing the dashboard and clicking on 'Add New Project'. 

Does a user need to fill CRF with each new project?

Yes the user needs to fill CRF with each new project. While some fields in the CRF will auto-populate and will be non-editable, however, some specific details can be filled for the respective project.

How many approvals Investor can add in one project?

A user can add as many approvals as they require in their business for a particular project. There is no limit on approval addition.

What is Invest India?

Invest India is a non-profit venture under the Department for Promotion of Industry and Internal Trade, Ministry of Commerce and Industry, Government of India. It is the National Investment Promotion and Facilitation Agency of India and acts as the first point of reference for investors in India. 

As the national investment promotion and facilitation agency, Invest India focuses on sector-specific investor targeting and the development of new partnerships to enable sustainable investments in India. In addition to a core team that focuses on sustainable investments, it also partners with substantial investment promotion agencies and multilateral organizations. Invest India also actively works with several Indian states to build capacity as well as bring in global best practices in investment targeting, promotion and facilitation areas.

Is there a documented set of instructions or user manual available for using the online system?

There is a user manual that can be accessed through the "Help" section of the NSWS website.

Can anyone else access the documents uploaded by me on the dashboard?

The document repository is only accessible through the login of the registered user and nobody can access the document repository on your dashboard. However, the documents you attach to the application form and submit, will be sent to the concerned authority of the approval.

Will I receive refund if I wish to cancel/withdraw my submitted application?

The cancellation process of any approval after submission will be as per the process defined by the respective Central Ministries/ Department and State. Refunds will also be directly issued by them. Kindly contact the respective Central Ministries/ Department and State for further information.

What is the process to get a refund in case money is deducted from my bank account but the application was not submitted yet?

Currently, there is no provision for a refund post submission of the application. In case money has been deducted from the applicant's bank account, they can get in touch with the respective Ministry/ Department/ State to request for refund. The issue of a refund is at the sole discretion of the respective Ministry/ Department/ State.

Is there any fee/ charge for registration on the National Single Window System?

No, the National Single Window System does not charge any fee for User Registration.

What are the fees/ charges for getting an approval?

Processing fees/ charges for each approval vary based on type/ location of business/ sector and others. Based on the approvals applied for and the information submitted in the Common Registration Form, the module will automatically calculate the total fees that need to be paid by the investor. The details of processing fees can be seen after registration and filling the Know Your Approvals questionnaire on the NSWS portal.

Do I need to make payment of fees for each approval separately?

Once the application is completed and the required documents have been uploaded, the applicant will be directed to make the required payments. The applicant needs to make separate payments for each approval that they are submitting.

What are the different modes of payment to submit application fee?

Application fees can be submitted through various modes of payment viz-a-viz Net Banking, Credit/ Debit Card, UPI, and Wallets.

How long does it take for a National Single Window System query to be redressed?

Queries related to the National Single Window System, its functionality, or any technical challenge being faced by the Investor will be responded to within 72 hours (excluding weekends and public holidays).

What happens when I lodge any grievance?

The grievance is acknowledged online and a ticket number is given for each grievance raised for further tracking.

After grievance redressal, can the same grievance be re-opened for further correspondence?

Yes, the user can re-open an already lodged grievance and/or call for details.

 

Which languages can I submit a grievance on the portal?

Currently, the applicant can submit a grievance in English only. 

How can I raise a query/ grievance related to my application through the National Single Window System?

Currently, the user cannot raise any query to Ministry directly. Only the Ministry/ Department/ State can a raise query to the investor, that will be visible to the investor on their dashboard. The user can reply to those open queries.

However, users can raise Queries related to the National Single Window System, its functionality or any technical challenge on it through Contact Us form.

I have a query regarding my application/ document requirements/ report. Where do I raise it?

Kindly raise a request under the "Submit your query/feedback" section on the home page.

Do I need to use the same mobile and email which is registered during profile creation, while applying for new approval?

Yes, you are required to use the same mobile number and email ID registered to apply for any approval.

Can I update my user profile after registration on the National Single Window System?

The applicant can update the user profile from the 'My Profile' section. Only the Full Name, Mobile Number, and Password would update. The user cannot change the Email Address.

Can I use the login credentials created on the National Single Window System to log on the respective Ministry/ Department portal?

No, an applicant cannot use the login credentials created on the National Single Window System to log on to the respective Ministry/ Department’s portal.

If an existing investor registers on the National Single Window System, what happens to the login credentials created by the investor earlier on the respective departments portal?

The credentials created by the investor earlier on the respective department portal still stand valid. However, the same cannot be used to log in to the National Single Window System.

An investor is already registered on a particular Ministry/ Department portal. This investor now registers on the National Single Window System as well. This may be a case of having two IDs. So will this create confusion and problems in transactions?

User ID created on the National Single Window System (NSWS) cannot be used to log in to any other portal. Any application submitted through the NSWS will be linked to a unique NSWS ID for each investor.

What is the procedure to change login ID, mobile number or/and other information of the applicant?

The applicant can update the details from the 'My Profile' section. Only the Full Name, Mobile Number, and Password can be updated. The user cannot change the Email Address.

How can a user retrieve the username/password?

The 'Forgot Password' option can be used to reset the forgotten password. Additionally, the username is your email ID.

What if the email address provided on the registration form has been misspelt?

The system sends an auto-generated mail with a weblink to the email address provided on the registration form. If it was misspelled inadvertently, the mail would not be delivered. The user has to take the registration process again.

What if I entered correct username and password but unable to login?

It might be possible in the case where the password was forgotten or because of the cache memory of the applicant's browser. Request you to please follow "Forgot your password" process and also clear your cache.

What should a user do if they forget their password?

In case a user forgets their password, they can click on the Forgot Password link and follow the defined process.

This is to inform that by clicking on the hyper-link, you will be leaving National Single Window System Portal and entering website operated by other parties.