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Important Note

As per the guidelines for making PAN as the single business user ID, PAN verification is now mandatory for applying for any approvals on the NSWS platform. You can verify your PAN using any of the following methods:

  • Digital Signature Certificate (DSC): All entity types can verify using DSC based verification mechanism.
  • Digilocker: Verify using PAN details available in Digilocker Account. Currently available only for "Sole Proprietors".
  • GOI - Department of Promotions of Industry and Internal Trade Logo
Helpdesk-1800-102-5841 [Mon - Sat, 9AM- 6PM]

Helpdesk

Helpdesk team at NSWS is operational Monday- Saturday10 AM to 6 PM through Toll Free Number and Dedicated Mailbox which handles NSWS user grievances and guides for the resolution on the query. It Includes Features like-

  • Selection of preferred Language for ease of communication
  • Defined category for user issues for focused resolution of issues
  • Technical helpdesk to resolve issues on call / screen sharing
  • Real time ticket creation through call / email

Ways to reach the Advanced Helpdesk are:-

  1. End users can log a call at the helpdesk by making a phone call to Helpdesk analysts sitting at NSWS location and other custom locations. For NSWS location Toll Free No: 18001025841
  2. End users can also write to NSWS by sending E-mail to contactusnsws[at]investindia[dot]org[dot]in with full particulars.
  3. Grievance Redressal: Raise your concerns and get direct assistance from the National Single Window System (NSWS) technical team, available Monday to Friday, 3:00 PM – 4:00 PM

This is to inform that by clicking on the hyper-link, you will be leaving National Single Window System Portal and entering website operated by other parties. Such links are provided only for the convenience of the client and National Single Window System Portal does not control or endorse such websites, and is not responsible for their contents. The use of such websites is also subject to the terms of use and other terms and guidelines, if any, contained with in each such website. In the event that any of the terms contained herein conflict with the terms of use or other terms and guidelines contained within any such website, then the terms of use and other terms guidelines for such website shall prevail.